- WHAT CAN BE RETURNED/EXCHANGED: Most of the non-custom items sold directly via Red 7 Tees can be returned/exchanged. These items primarily fall under the instore preprinted items and include those sold under Tango Detachment and Freedom Hugger®. All returns/exchanges must be in their original packaging. Items must be in new condition. If there is any noticeable wear or the items have been washed, they simply cannot be returned. Items purchased from hosted affiliate sites are not considered Red 7 Tees items and are subject to the terms and conditions of the site owner. Non-custom orders sold under team/unit websites are considered "custom" and not eligible for return.
- TO RETURN AND ELIGIBLE Red7Tees PRODUCT: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
- WHAT CANNOT BE RETURNED: Any custom decorated apparel that the customer designed are not returnable unless there is a manufacturer defect on the print or apparel. Bulk orders are sold as is and not returnable. No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with animal fur or noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
- RETURNS FOR REFUND: must be made within 30 days of receipt of purchase.
- RETURNS FOR EXCHANGE OR STORE CREDIT: must be made within 30 days of receipt of purchase.
- SHIPPING CHARGES FOR PRODUCTS RETURNED: All shipping charges for returning products must be paid by the returnee. We do not reimburse shipping charges.
- TO RETURN YOUR ITEMS:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Red 7 Tees - Returns
5450 Fairchild Rd
- CANCELATIONS: Orders not yet produced may be canceled for a 20% restocking fee. This fee also applies to services that have begun, but not yet completed.